| Rating:  (4) |
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| | Actual Scorecard Example: "A Balanced Scorecard of 20 measures of performance in four interrelated perspectives was developed as a means to measure and manage the success of the organization’s strategic plan. The Scorecard contained external measures ( benchmarks), internal measures (control limits) and clinical outcomes measures. Data from these measures were used to prioritize Performance Improvement activities. Scoring was initially capped in areas that represented new initiatives or employed new measurement tools to allow a phase in period."
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Contributed By: Susan Dunham, Director, Risk Management and Standards Compliance |
| | Last Updated on 3/31/2002 |
| Rating: (1) |
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| | " To share information gained in measuring effectiveness and outcomes through the process of implementing a Balanced Scorecard at Hudson River Psychiatric Center in New York. This presentation will describe the process used to develop the Scorecard, the results achieved and the strengths and weaknesses identified. Lastly, the authors will discuss changes made as a result of lessons learned."
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Contributed By: Susan Dunham, Director, Risk Management and Standards Compliance |
| | Last Updated on 3/31/2002 |
| Rating:  (0) |
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| | Excel Version of a Failure Mode Analysis Template, recommended by speaker, Richard J. Croteau, MD., from Joint Commission Resources, at the National Association for Health Care Quality Conference. This template may be used to assign values & multiply to help prioritize the criticality of an event.
Excel format |
| | Last Updated on 3/31/2002 |
| Rating:  (2) |
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| | Html Version of a Failure Mode Analysis Template, recommended by speaker, Richard J. Croteau, MD., from Joint Commission Resources, at the National Association for Health Care Quality Conference. |
| | Last Updated on 3/31/2002 |
| Rating: (0) |
| | Total Hits - 9427 | Hits Today - 6528 | View Ratings | Add Your Rating |
| | Instructor's Manual for Quality Awareness: New Hire Orientation PI presentation. For more information or to order the "Lucy" Video Click Here To Order Lucy Video
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Contributed By: Carson Tahoe Hospital, Carson City, NV |
| | Last Updated on 3/31/2002 |
| Rating: (2) |
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| | New Hire Orientation PI presentation: Quality Awareness Presentation: New Hire Orientation PI presentation that includes the exercise around the "I Love Lucy Video. This Facility developed a Power Point presentation, explains their approach to Process Improvement, and uses an "I Love Lucy" video of Ethel and Lucy in a candy factory in their New Hire Orientation Program. An exercise regarding process improvement around the video is conducted. See Instructor's Guide for New Hire Orientation as an accompanying document. For more information or to order the "Lucy" Video Click Here To Order Lucy Video
Power Point Format
Contributed By: Carson Tahoe Hospital, Carson City, NV |
| | Last Updated on 4/16/2002 |
| Rating: (0) |
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| | Non Punitive Medication Error Policy
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| | Last Updated on 3/31/2002 |
| Rating:  (1) |
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| | Non Punitive Medication Errors : Adverse Medication Events and Potential Adverse Medication Events
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| | Last Updated on 3/31/2002 |
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| | There are actually 2 documents contained in this download: 1) a policy laying out the philosophy and a process for the actual procedure regarding Health Care Professional Impairment.
Adobe pdf format
Contributed by:There are actually 2 documents contained in this download: 1) a policy laying out the philosophy and a process for the actual procedure regarding Health Care Professional Impairment. |
| | Last Updated on 3/31/2002 |
| Rating: (0) |
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| | Practitioner and Other Healthcare Provider Health Impairment: Return to Work
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Contributed by:Duke University Hospital - Gail Shulby, MA, RN, C, Coordinator Accreditation & Regulatory Affairs |
| | Last Updated on 3/31/2002 |
